Signs of welcome
(e.g., handshake)

Eye contact

Introductory small talk

Seeking first to understand

Active listening
(e.g., head nods)

Smiling

Using language to connect

Being distracted

Talking over and interrupting

Talking down

Anger

Avoiding eye contact

Sarcasm

Allowing interruptions

Using language to compete

Wise men talk because they have something to say;
fools because they have to say something. ~Plato