Create a partnership atmosphere

Establish conflict guidelines and guiding principles

Acknowledge the other person's point of view

Focus on points of agreement

Keep and open mind

Ask for clarification

Discuss Pros and Cons

Paraphrase or use role reversal

Separate people from ideas

Articulate interests

Bring up past injustices

Interrupt before a point is made

Attack ideas

Be intimidating

Be defensive of your own ideas

Take sides

Argue positions

. . . forget to shake on it