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Now, Make 2017 Your Best Year Ever

Now that your New Year’s resolutions have come and gone (for many of us), it’s time to take a fresh look at the year. I’ve described this previously as the Etch-a-Sketch effect. Some of you don’t know what an Etch-a-Sketch is. It’s a toy

How to Have the Courage to Embrace Millennials and Succeed

Keep Calm and have the courage to Maximize Millennial Power Guest post by Dan Negroni Millennials are the Power. In the next decade, they will be the most prevalent and dominant generation in the workplace. Technology is changing the world at hyper

Service With Sprinkles Takes Courage

What makes a great cookie special? Sprinkles! What makes great service special? Innovative service. Chip Bell expands on this theme in his newest book, Creating Awesome Experiences Through Innovative Service, and shares a few of those thoughts

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