The Best Part Of Leading

The Best Part Of Leading

Leadership is hard work. It takes making accurate decisions based often on inaccurate or incomplete data. It requires bringing about change and contending with the resistance that it prompts. It requires caring about those you lead, but remaining objective enough not...
How To Improve As A Trainer

How To Improve As A Trainer

Do you want to continuously improve as a trainer? Here are some training tips that I’ve learned through trial and error. How long have you been a training professional? Whether you’ve been in it for 25 years, 6 years, or 4 months, you’ve probably dealt with a tough...
How To Train For Courage

How To Train For Courage

Courage can be transformative. BUT how do you train for courage? Now that’s a good question. We’ve talked now about the transformative potential of courage, both to your people and to your organization. But how do you unlock that potential? Let’s dive into that. I’ve...
Service With Sprinkles Takes Courage

Service With Sprinkles Takes Courage

What makes a great cookie special? Sprinkles! What makes great service special? Innovative service. Chip Bell expands on this theme in his newest book, Creating Awesome Experiences Through Innovative Service, and shares a few of those thoughts in this delightful post....