Choosing to take a risk is often well-calculated. You understand the consequences. You know what you have to gain and what you have to lose. At one point or another, you've likely had to make a decision that exposed you to great risk. Do you take the risk and if so...
Leadership is hard work. It takes making accurate decisions based often on inaccurate or incomplete data. It requires bringing about change and contending with the resistance that it prompts. It requires caring about those you lead, but remaining objective enough not...
Do you want to continuously improve as a trainer? Here are some training tips that I’ve learned through trial and error. How long have you been a training professional? Whether you’ve been in it for 25 years, 6 years, or 4 months, you’ve probably dealt with a tough...
Courage can be transformative. BUT how do you train for courage? Now that’s a good question. We’ve talked now about the transformative potential of courage, both to your people and to your organization. But how do you unlock that potential? Let’s dive into that. I’ve...
What makes a great cookie special? Sprinkles! What makes great service special? Innovative service. Chip Bell expands on this theme in his newest book, Creating Awesome Experiences Through Innovative Service, and shares a few of those thoughts in this delightful post....
I believe in the positive impact of courage. Trust Courage is what motivates Bill to give me new and challenging responsibilities at Giant Leap. Try Courage is what empowers me to step up and grab those new opportunities with both hands. I’m fortunate. I work for a...
Leaders Open Doors for MORE than Just the Top Performers A Guest Post by Eileen McDargh This summer, we spent nine days of backpacking in the Pioneer Basin region of the Southern CA High Sierras. The 12,000-foot Mono Pass assured us that we were well tucked behind...
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