Service With Sprinkles Takes Courage

Service With Sprinkles Takes Courage

What makes a great cookie special? Sprinkles! What makes great service special? Innovative service. Chip Bell expands on this theme in his newest book, Creating Awesome Experiences Through Innovative Service, and shares a few of those thoughts in this delightful post....
Ordinary People, Extraordinary Risks

Ordinary People, Extraordinary Risks

In the same way you learn leadership from leaders, law from lawyers, and art from artists, you learn most about risk-taking from risk-takers. Emerson once wrote, “The great distinction between teachers sacred or literary is that one class speaks from within, or from...
An Example Of Right Risk

An Example Of Right Risk

In early 1960, Dr. Frances Kelsey was given her first assignment as a new employee with the FDA. After being on the job for only one month, she was asked to evaluate an application for a new drug by the pharmaceutical company Richardson-Merrell. The drug, being...
Courage Defined

Courage Defined

People often ask me how I define courage. My usual response is that what matters more is how you define courage. What does courage look like to you? Who are some courageous role models in your own life? When an organization brings me in to build workplace courage, one...